Constituent Services Director
The Constituent Services Director leads the office’s constituent services work, handling and resolving cases, connecting residents to services and resources, and identifying emerging community issues. This team member also manages the operations of the district office and runs our Constituent Services Team, a collective of district volunteers that assists in case intake and resolution, while helping to democratize knowledge of government systems and bureaucracies.
- Responsible for directing the office’s constituent relations.
- Oversee constituent management system, including intake, tracking, follow-up, and resolution of constituent issues.
- Serve as main caseworker in the office, assisting constituents with addressing a range of concerns including, but not limited to: unemployment, housing, health care, and public benefits programs.
- Act as liaison to state departments, agencies, and private companies to resolve constituent issues, answer questions, and address concerns.
- Develop and manage relationships with government agencies, elected officials’ offices, and community-based organizations to help resolve constituent cases.
- Build, manage, and sustain a volunteer base and empower highly engaged volunteers to take on leadership roles within the office’s constituent services efforts.
- Manage potential interns/students conducting casework.
- Identify emerging community issues and trending problems which may require district-wide events, office escalation, and/or policy action.
- Oversee the operation of the District Office, including daily office opening, ordering supplies, tracking reimbursements/expenses, managing mail, phone, and voicemail systems, and identifying and overseeing production of resources for constituents.
- Occasionally flexible hours, including evenings and weekends.
Key Abilities and Experience
- Speaking and/or writing knowledge of Spanish strongly preferred
- Professional experience with constituent services, case management, social service delivery and/or client intake strongly preferred.
- Research and decision making skills, with ability to proactively find solutions and work independently, as well as to collaborate across a small team.
- Track record of recruiting, training, and managing volunteers.
- Comfort/experience with a public-facing position and managing a physical space.
- Exceptional attention to detail and time management skills; excellent verbal and written communication skills.
- Demonstrated ability to think and plan strategically, including in a fast-changing, often high stakes environment.
- Ability to treat confidential information with appropriate discretion.
- Knowledge of and familiarity with the communities of the district.
- Priority will be given to applicants from AD 103.
- Required to live in the Hudson Valley area, within reasonable commute to Kingston, upon beginning employment.
Salary and Benefits
$60,000 per year minimum for a full time overtime exempt position, depending on the final budget assigned to the office. This position offers health, vision, and dental insurance as well as a retirement plan. The position also comes with sick days, vacation days, and personal time, as well as state and religious holidays.
January 1, 2023
Submit a 1-page resume, a 1-page cover letter, and names and contact information for three professional references to firstname.lastname@example.org by December 1st at 9am with the subject line “Constituent Services Director.” Please keep in mind that we are looking for cover letters that tell us in your own words why you are a great candidate for the job and do not simply repeat the information in your resume.
Due to the volume of applications, we will not be able to respond to each applicant. Applicants who advance to the first round of interviews will be notified by December 8th.
The Assembly is an Equal Opportunity Employer and, in accordance with its policy of non discrimination on the basis of disability – as well as the 1990 Americans With Disabilities Act (ADA), does not discriminate on the basis of disability with regard to employment.
Checks can be made out to "Sarahana for Assembly" and mailed to:
PO Box 118, Ulster Park, NY 12487